Complete Managed IT Support Solution
Fully Managed IT Support
Many IT Support companies still continue to work on the ‘break-fix’ model where the service provider gets paid when your network fails. Their entire business model is based on getting paid when you experience downtime & when you lose access to your critical business services, so they would not want to bother to make sure you get a solution that is long-term as they would be happy to be called up again to fix your problems temporarily. But this is not the case when you hire expert Managed IT Services. Being a leading Toronto based Managed Service Provider, Synergy IT Solutions can help you enjoy a stress-free IT Environment with our proactive and permanent solutions.
The difference between Synergy IT’s Proactive Support model from the traditional ‘break-fix’ model is that we’re making money when your network is up and running. With that in mind, it is in our best interest to ensure your network keeps operating smoothly. Also, we understand the client’s need to phase his projects and create a streamlined way of offering solutions, and therefore our Managed IT Services are built on this credible precept. With the right combination of World Class monitoring & management tools as well as our industry-leading preventative maintenance approach, our services will dramatically reduce the negative impact of network downtime on your business by minimizing both the duration and volume of IT failures. We make sure our clients experience highly reliable and stable networks that would allow them to focus on the critical business services that drive their businesses.
VoIP (Avaya/Cisco) Monitoring Support
We monitor your VoIP systems too. You would not have to worry about having adequate visibility into how your IT infrastructure and VoIP systems are working together as you can trust us to use the latest network monitoring tools to manage and monitor them. Still though, VoIP implementation may often suffer from dropped calls, poor voice quality, and other issues. To help you in this regard, our Managed services for VOIP devices provide in-depth and detailed monitoring of VoIP quality metrics like MOS, Jitter, packet loss, delay, network utilization, and a comprehensive set of reports and alerts on all VoIP related voice metrics.
With Synergy IT’s outsourced Managed IT Support Solutions you get:
- Complete Peace of mind
- Smooth and Seamless IT Services
- No additional staff to hire for IT services
- 24X7 dedicated support as and when needed
- Support all Operating Systems such as MAC, Windows, Linux etc
- Automated and Scheduled data back-ups
- Most of IT issues resolved quickly via remote support
- Access to complete IT support such as Phone support, remote access support and onsite support for fastest resolution
- Ongoing Server examines and automatic repairs for fault